Where are you located?
We are based in Toronto, Ontario - Canada.
Do you ship to my country?
We currently ship to Canada and the United States (free), Australia, and the United Kingdom.
How long does shipping take?
Due to high demand, please allow between 2 to 4 weeks for delivery, although some items may arrive sooner.
Why does shipping take so long?
We work with suppliers all over the world to be able to provide you with unique and quality items.
These items may take slower to ship, but it allows us to provide you with them without increasing our prices or charging you an extra shipping charge.
How much does shipping cost?
There is no cost added to your order for shipping if you are in North America. There is also no minimum order amount either. Shipping is $4.99 for residents of Australia and the U.K.
Returns and Exchanges
What is your Returns Policy?
Unworn clothing in its original packaging can be returned for a refund at the buyer’s expense of return shipping for up to 30 days after purchase. Exceptions made for if delivery to customer extends past this date.
Please email email@example.com for assistance, making note of your name, email address, date of purchase, order number, and the reason for the refund. Your satisfaction is important to us. We will be happy to assist you.
How long will my return take?
Upon receiving your return item at our headquarters in Toronto, Ontario, please allow 7 business days for the money to show up in your account.
How can I track my order?
Please go HERE and enter your Order # and email for shipping and tracking updates on your order.
Why did I only receive one of the items I ordered?
Our inventory is often housed in different warehouses, which means that your items may arrive in separate packages.
Again, track your order HERE to check on any extra packages.
Will your logo be on my items?
No, we retail but do not manufacture our items. The Zen Lioness logo will therefore not appear on them.
Will I be charged tax?
Because we are based in Canada, there is a Canadian sales tax charge (HST) for Canadian orders. Otherwise, no tax is added to U.S. orders.
Is my information safe?
Of course! Our e-commerce platform, Shopify, is the most popular in the world. Its advanced encryption software shields your payment information from us and everyone else. It is never stored in a database and will NEVER be shared with others.